Cancellation and Refund Policy

Last Updated: July 2026

At Taza Tech, we aim to provide our customers with high-quality computers, laptops, electronics, and accessories along with a smooth shopping experience. This Cancellation and Refund Policy explains the terms regarding order cancellation, returns, and refunds for purchases made through our website https://tazatech.in/.

1. Order Cancellation Policy

Customers can request cancellation of an order before the product has been shipped.

  • Cancellation requests must be submitted as soon as possible after placing the order.
  • Once the order has been shipped, cancellation requests may not be accepted.
  • Taza Tech reserves the right to cancel orders in cases such as:
    • Product unavailability
    • Incorrect pricing or product information due to technical errors
    • Suspicious or fraudulent transactions
    • Any other situation where fulfilling the order is not possible

To request order cancellation, customers can contact us using the details provided below.

2. Refund Policy

Refunds are applicable in the following situations:

  • Order cancellation approved by Taza Tech before shipment.
  • Product received in damaged condition.
  • Wrong product delivered.
  • Product not delivered due to shipping issues.
  • Approved warranty or return claims as per company policy.

Refunds will be processed after verification and approval by our team.

3. Refund Processing Time

Once your refund request is approved:

  • Refunds will be initiated within 7-10 business days.
  • The refund amount will be credited to the original payment method used during the purchase.
  • The actual time taken for the amount to reflect may vary depending on your bank, card issuer, or payment provider.

4. Non-Refundable Items

Refunds may not be applicable for:

  • Products damaged due to customer misuse or improper handling.
  • Products with missing accessories, manuals, packaging, or original components.
  • Products showing signs of physical damage after delivery.
  • Any software, digital products, licenses, or activation keys (if applicable).
  • Orders placed with incorrect customer details provided by the buyer.

5. Damaged or Wrong Product Received

If you receive a damaged, defective, or incorrect product:

  • Please contact Taza Tech within 48 hours of delivery.
  • Share clear images/videos of the product and packaging for verification.
  • Our team will review the request and provide a suitable resolution, including replacement or refund where applicable.

6. Replacement Policy

Replacement may be provided for eligible products in case of:

  • Manufacturing defects.
  • Wrong product delivery.
  • Transit damage.

Replacement approval depends on product availability and verification by our team.

7. Payment Gateway Refunds

For online payments processed through payment gateways such as Cashfree, refunds will be initiated through the same payment channel used during the transaction.

Refund timelines may vary according to the payment gateway and banking partners.

8. Contact Us

For cancellation, refund, or order-related queries, please contact us:

Taza Tech
Owner: Manish Puri

Email: nikkisingh238727383@gmail.com
Phone: +91 7024258073

Address:
Ward No. 14, Manpura,
PO: Manpura, DIST: Mandsaur,
Madhya Pradesh – 458389, India

We reserve the right to update or modify this Cancellation and Refund Policy at any time without prior notice. Customers are advised to review this page periodically for any changes.